Zoetermeer, The Netherlands - 01 April 2010 - PCS-IT, a leading provider of outsourcing and managed services for small and medium businesses, is pleased to announce that it has signed a definite agreement to provide 100% first line support to Tam Tam, in all of its offices in the Netherlands. Tam Tam is one of the top 5 full-service Internet bureaus in the Netherlands.
In expansion of the continued relationship between TamTam and PCS, Tam Tam has indicated its intention to outsource the management of all desktop and office automation for all of its employees throughout the Netherlands. This arrangement provides Tam Tam with guaranteed first-line support, serviced by expert engineers.
The flexibility and cost savings were the key drivers in the decision making process. With PCS managing the 1st line support, employees of Tam Tam need not worry if they encounter a problem or issue with their workstation. PCS engineers are either available onsite at Tam Tam, or have the ability to remotely 'take over' a desktop session to solve any issue.
The arrangement provides Tam Tam with peace of mind when it comes to their 1st line support. They now are guaranteed 1st line support coverage during business hours, without having to worry about employee holidays, absence, or technical issues that less experienced engineers may struggle to solve. Dramatic improvements are expected in the number of requests being processed and closed in any given month.