Conventional IT Managed Services, in our opinion, is dysfunctional in nature. Help Desks, multi-line support organizations, inexperienced staff and complex Service Level Agreements are all focused on delaying the response to a customer problem.
Time and material type arrangements benefit one party, that being the Managed Services provider - the more problems a client has, the more the provider stands to earn. Agreements that encourage a reactive process, as opposed to the proactive prevention of problems.
Our Business Assurance Program provides IT departments with complete transparency to the costs of their outsourcing arrangement, without the complex Service Level calculations many solution providers use. Ours is a little more simple than that - your applications are available, when you need them....end of story. Our all inclusive fixed fee arrangements give budgetary control back where it belongs, with the customer.
The PCS Business Assurance Program has been refined into the most proactive Managed Services solution on the market using customer accountable engineering teams combined with comprehensive monitoring solutions which aligns both customer and provider to a model where the desired outcome is as few problems as possible.
The Business Assurance Program is fully customizable to suit your business needs. 24x7, business hours and extended business hours support can be arranged. Contact us for a custom quotation.